About the Job

🎯 Customer Success Manager

🌍 London, N4

🏛️ 4 days in our office, 1 day working from home

🤝 Reporting to Inés Cid Blasco, Commercial Director

💰 £40-50k per annum plus on target bonus of £10k 

About Shellworks

Developed for a throwaway culture, plastics have caused significant pollution to our natural environments. 90% of all plastics ever created have never been recycled, causing widespread pollution and health impacts from chemicals and microplastics.

We believe there must be a better way and our first innovation Vivomer™ does just that, if nature made a plastic this would be it. Vivomer, a polymer made by microorganisms, behaves just like plastic in use, but degrades naturally upon disposal. It can be rigid or flexible, matte or glossy. Developed through cutting-edge material science, mechanical engineering, design, and operations, Vivomer represents a groundbreaking step towards a pollution-free future.

The nature of our work is frequently described as impossible, but if like us, you’re driven by the challenge to prove that there is a better way to do things, join us.

About the Role

This is a unique opportunity to work alongside Shellworks’ founders and early team to scale the future of materials inspired by nature. You'll gain hands-on experience in scaling and growing a startup, tackling a variety of challenges, and cultivating a mindset focused on achieving impactful goals. The role spans across business development and customer success. Expect to work with a positive, passionate, ambitious, incredibly inter-disciplinary team and have high levels of autonomy to create meaningful environmental impact.

When you join us you’ll:

• Manage Existing Customers: Work with our existing customers to manage their ongoing product orders and new orders with us. Work with marketing, sales and founders to grow our existing customer average value.

• Expand existing customer orders: Keep them up to date on new developments at Shellworks, pitch new products to them and close new purchase orders.

• Gather customer feedback: Create a defined process to gather customer testimonials. Support senior sales leaders to expand existing customers.

• Automate processes: With the help of your manager, and our content lead create automated sequences to follow up with our clients in a more streamlined way.

Our Ideal Candidate

Must-haves:

• You have 2+ years of experience in a customer-facing role such as BDM, CSM, etc.

• You strive to exceed customer expectations: keeping clients informed, seeking out opportunities for improved collaboration, problem-solving, etc.

• You're a critical thinker who will constantly strive to improve your own work, the processes in place, and politely challenge the status quo.

• You believe that the high autonomy environment of an early-stage start-up is the right place to unleash your potential.

Nice-to-haves:

• You have technical product knowledge or the ability to understand complex product processes, particularly in the context of sustainable materials.

• You have a BA or MSc in science, maths, engineering, microbiology, etc.

• It would be a bonus if you speak another language fluently besides English; ideally French or German.

Expectations and goals:

• Prioritise customer experience to deliver excellent outcomes.

• Support our goal of tripling revenue this year (and again next year) - existing customers are core to this growth

• Deliver and help design best-in-class customer relationship practices

Our Benefits

🌴 25 days in addition to all statutory and public holidays

📚 Opportunities for growth and development as we expand and scale our impact

🥘 Free lunch provided and access to a fully kitted out kitchen

👍 Competitive salary and equity options

🎉 Regular social events

🐚 Part of a tightly knit team aiming to make a meaningful social impact

Hiring Process

📞 Initial Chat
💭 Technical task
🗝️ Onsite

Our Values

It Can Be Done We believe anything is possible. We're action-oriented doers who jump in to proactively solve challenges.

Masters of Our Craft Driven by curiosity, we constantly expand our skills to deliver work that exceeds expectations.

Ambitious By Nature We set ambitious goals and push ourselves beyond comfort zones, taking ownership of the journey.

We're Singular We operate as one cohesive team, valuing our diversity and putting the mission above egos or silos.