About the Job

🎯 Account manager

🌍 London, N4

🏛️ 4 days in our office, 1 day working from home (choose from Tue-Thu)

💰 £40-50k per annum plus £10k commission 

Join Shellworks as an Account Manager and help us materialise a better future by eliminating plastic pollution.

About Shellworks

Developed for a throwaway culture, plastics have caused significant pollution to our natural environments with 90% of all plastics ever created never being recycled. More so, recent studies have identified that plastics impact goes beyond pollution to chemicals and micro-plastics that impact human and environmental health.

We believe there must be a better way and our first innovation Vivomer does just that, if nature made a plastic this would be it. Vivomer, a polymer made by microorganisms, behaves just like plastic in use, but degrades upon disposal in any natural environment. Developed through cutting-edge material science, mechanical engineering, design, and operations, Vivomer represents a groundbreaking step towards a pollution-free future.

The nature of our work is frequently described as impossible, but if like us, you’re driven by the opportunity to prove that there is a better way to do things, join us. You will play a critical role in developing the future of materials, how products are created and directly contribute to reducing plastic pollution.

About the Role

The role of Account Manager is a unique opportunity to work alongside the founders and early team at Shellworks to enable a world without plastic pollution.  You'll gain hands-on experience in scaling and growing a startup, tackling a variety of challenges, and cultivating a mindset focused on achieving impactful goals. The role spans across marketing, business development and customer support. Expect to work with a positive, passionate, ambitious, incredibly inter-disciplinary team and have high levels of autonomy to create meaningful environmental impact.

Your Impact

Customer Management: Work with our existing customers to manage their ongoing product orders and new orders with us. Work with marketing, sales and founders to grow our existing customer average value. 

Expand existing customer orders: Keep them up to date on new developments at Shellworks, pitch new products to them and close new purchase orders. 

Gather customer feedback: Create a defined process to gather customer testimonials. Support senior sales leaders to expand existing customers. 

Automate processes: With the help of your manager, and our content lead create automated sequences to follow up with our clients in a more streamlined way. 

Must haves - we'd love to hear from you if: 

You are passionate about solving the plastic waste crisis

You believe that the high autonomy environment of an early-stage start-up is the right place to unleash your potential

You understand the value of thinking outside of your comfort zone to contribute to company goals

You enjoy talking to customers and helping them solve problems

You enjoy the relationship management side of sales: keeping clients informed, seeking out opportunities for improved collaboration, etc.

You're a critical thinker who will constantly strive to improve your own work, the processes in place, and politely challenge the status quo

You have demonstrated resilience in the face of complex and uncertain situations in past positions

You have 2+ years of experience in a customer-facing role such as AE, AM, CSM, etc. 

Nice to haves - we'd love to hear from you even more if:

You have above average knowledge of key issues such as recyclability rates and microplastic pollution and the problems associated with these

You have technical product knowledge or the ability to understand complex product processes, particularly in the context of sustainable materials.

You speak another language fluently besides English; ideally French or German

You have a BA or MSc in science, maths, engineering, microbiology, etc.

You have previous experience working at a climate-first or ESG-first organisation

You have a network in the beauty, personal care, nutraceuticals, or home care industries  

Expectations and goals: 

Manage a portfolio of existing customer accounts.

Meet annual revenue goals which encompass renewing orders and expansion orders.

Manage customer relationships with proactive and reactive communication via email, video calls and for some clients slack. 

What We Offer

🌴 21 days holiday + birthday off + 27-31st December, in addition to all statutory and public holidays

📚 Opportunities for growth and development as we expand and scale our impact

👍 Competitive salary and equity options

🎉 Regular social events and daily catered lunch at the office

🐚 Part of a tightly knit team aiming to make a meaningful social impact.

Join Our Mission

Becoming a part of Shellworks means being part of a team that’s passionate about sustainability and innovation. Our world-class team includes experts in materials science and visionary entrepreneurs dedicated to creating a better future. Together, we’re redefining what’s possible.

Are you ready to help us lead the way in sustainable materials? Apply now and be part of something truly impactful.